Bonnie Bivens, Client Services Manager
If you’re a client of Kenwood, then chances are you’ve met our Client Services Manager Bonnie. A fixture here at Kenwood for the last 20 years, Bonnie exemplifies the “heart” of Kenwood- exuding sincere joy, friendship, and compassion for our patients as well as their human guardians.
When she’s not hard at work here at Kenwood, Bonnie likes to spend time with her family, including two cats and a roly-poly pittie girl named Misty. She loves to read, go to the movies (especially scary ones- she and her daughter are big fans), and take walks. She also really loves sleep, and her husband’s home cooking (we’re all quite jealous of her daily gourmet lunches). Bonnie is very close to extended family in Pittsburgh (including being an avid Steelers Fan), but her immediate family is here in the Washington Metro area, where she grew up.
Fun fact: Bonnie has worked as a veterinary receptionist since the age of 14! Following in her mom’s footsteps, her daughter Ashley now works here at Kenwood as a receptionist and veterinary technician as she pursues a degree in veterinary technology!
One last tidbit about Bonnie: Yes, she really is that cheerful ALL the time.
Julius C Fowler, Boarding and Facilities Manager
With 30 years of experience working with animals, Kenwood Animal Hospital’s Boarding and Facilities Manager Julius Fowler is well equipped to handle the many challenges of his dual role. “The doctors and staff at Kenwood Animal Hospital are truly exceptional people,” he says. “They deeply care about the well-being of all animals – not just the ones we serve. They go above and beyond when it comes to the welfare of a pet.” We’re proud to have had Julius in the Kenwood family for 20 years now!
At home Julius has a Chihuahua named Jerome and a cat named Thunder.
Shonna Thomas, Operations Director Canine Clubhouse
Shonna joined the Canine Clubhouse in August 2022 as a Customer Service Representative and quickly distinguished herself through her dedication, leadership, and passion for exceptional customer care. Through hard work and a commitment to excellence, she advanced into the role of Operations Director in 2025, where she now oversees the day-to-day operations of the resort while ensuring every guest receives the highest level of care.
With a background in hospitality and restaurant management, Shonna brings a strong foundation in customer service, team leadership, and operational excellence. Her experience has translated seamlessly into the pet care industry, where she is committed to creating an outstanding experience for both pets and their owners.
Shonna is passionate about making every stay at the Canine Clubhouse a positive one. She believes that every guest deserves individualized attention and exceptional care, and she takes pride in giving pet owners the peace of mind and confidence that their beloved companions are safe, happy, and well cared for while away from home.
Outside of work, Shonna enjoys spending time with her two daughters and her adorable pit bull, Mia, who reminds her every day why providing outstanding pet care is so important.
Miranda Gilbert, Technician Manager
Miranda entered the veterinary field as a zookeeper shortly after graduating from college. She joined Kenwood in 2021 as an assistant and took over leading the technician group in the Fall of 2023. You’ll often find her working in surgery or on the treatment floor making sure that pets have the best experience while here with us.
Miranda is from Upstate New York and has a Biology degree from Alfred University where she was a stand-out two sport athlete in soccer and lacrosse. When not at Kenwood, Miranda enjoys exploring Virginia with her dogs, Oliver a miniature dachshund, Tommy a black lab and Boxers a foxhound.
Patrick Dougherty, Business Manager
Patrick Dougherty joined Kenwood Animal Hospital as Business Manager in January of 2018. You may recognize him, as he is Dr. Katy Dougherty’s middle son. With a background in business and a passion for process improvement, Patrick’s role in joining the Kenwood team is to continuously seek ways that enhance the quality of care that we provide your pet and add value to the lives of pets AND pet owners.
Patrick graduated from Lehigh University with a Bachelor’s degree in Political Science and holds an MBA from American University’s Kogod School of Business in Washington, DC. As time permits Patrick enjoys exploring Maryland’s vast natural resources with his wife and sons and their Golden Retriever, Buck and watching Washington DC’s sports teams and all things motor racing.