Shonna joined the Canine Clubhouse in August 2022 as a Customer Service Representative and quickly distinguished herself through her dedication, leadership, and passion for exceptional customer care. Through hard work and a commitment to excellence, she advanced into the role of Operations Director in 2025, where she now oversees the day-to-day operations of the resort while ensuring every guest receives the highest level of care.

With a background in hospitality and restaurant management, Shonna brings a strong foundation in customer service, team leadership, and operational excellence. Her experience has translated seamlessly into the pet care industry, where she is committed to creating an outstanding experience for both pets and their owners.

Shonna is passionate about making every stay at the Canine Clubhouse a positive one. She believes that every guest deserves individualized attention and exceptional care, and she takes pride in giving pet owners the peace of mind and confidence that their beloved companions are safe, happy, and well cared for while away from home.

Outside of work, Shonna enjoys spending time with her two daughters and her adorable pit bull, Mia, who reminds her every day why providing outstanding pet care is so important.